Get in Touch With Us

This page explains how to contact the Betting Not On Gamstop editorial team, what we can help with, and what we cannot. We publish research-based guides to betting sites outside GAMSTOP for adult readers in Great Britain and the wider UK. We are not a bookmaker, so we cannot see or change anything in your betting account.

Publisher disclosure: oldhousenewnham.uk may earn commission if you join a bookmaker through some links on this site. Commission does not decide where a site appears in our rankings, and it has no influence on how we answer your message.

What we can help with

Writing to us is most useful for these topics:

• Corrections. If you think a bonus figure, payment method or licensing statement on the site is out of date or wrong, tell us. Please include the page, the statement and, if you have it, a link to the bookmaker's own terms.
• Questions about our guides. We can clarify how we explain things like wagering requirements, minimum qualifying odds, withdrawal limits or identity checks.
• Suggestions. Tell us if there is a sport, bet type or payment topic you would like covered, such as horse racing, each-way betting or Apple Pay deposits.
• Editorial and partnership enquiries. Please say who you represent and what you propose. Offers of payment will not change a ranking.
• Reader experiences. If a bookmaker handled a complaint well or badly, we want to hear about it. We treat a single account as a lead to check, not as proof.

How to write to us

Use the contact details or form shown on this page or in the site footer. We do not publish a phone number or live chat, and we will not invent one. For the quickest reply, include:

1. A clear subject line, such as "Correction", "Question" or "Partnership".
2. The page address or the name of the bookmaker you mean.
3. What you think is wrong, or what you would like to know.
4. Any evidence, such as a screenshot of terms with the date you saw them.

Please do not send passwords, full card numbers or identity documents. We never need them.

What happens next

A member of the editorial team reads each message. Where a correction is justified, we check it against the bookmaker's current terms or the regulator's register and then update the page. We cannot promise a reply time or a particular outcome, and some enquiries may not get a personal response.

Bonus terms change often. Our facts were last checked on 1 October 2026, so always confirm the current terms with the operator before you deposit.

What we cannot do

We cannot help with the following. These are better handled elsewhere:

• Account problems. Withdrawals, verification (KYC) checks, source-of-funds requests, locked accounts and bonus disputes must go to the bookmaker first. Use its customer support and its formal complaints procedure, and keep copies of every message.
• Unresolved disputes. Licensed operators usually name an alternative dispute resolution body in their terms. Check which one applies and whether it covers customers in Great Britain. Complaints about overseas operators can be harder to resolve, because UK consumer routes may not apply.
• Removing GAMSTOP. We cannot lift, shorten or bypass a GAMSTOP exclusion, and we will not advise on doing so.

Support if gambling is causing problems

If betting is affecting your finances, mood or relationships, support is free and confidential. GamCare runs the National Gambling Helpline on 0808 8020 133 and offers online chat. GAMSTOP lets you self-exclude from online gambling companies licensed in Great Britain, for six months, one year or five years. Blocking software, deposit limits and loss limits can add another layer of protection.

Many sites outside GAMSTOP do not take part in the scheme. They may hold overseas licences rather than a UK Gambling Commission licence, so UK protections may not apply. Never treat gambling as a way to earn money or to fix debts. If you have already self-excluded, consider whether these sites are right for you.

Looking for something else?

If your question is about casino games rather than sports betting, our guide to the best non GamStop casinos covers that side of the market. Our sports betting reviews explain bonuses, payments and withdrawals in detail, and we welcome your corrections to any of them.

Thank you for helping us keep this site accurate. You must be 18 or over to gamble. Please bet responsibly.